Rescuing a Government Contract: How QMS and Relationship Building Saved $700M
Situation
A start-up facility faced the potential loss of a new government contract extension due to their lack of a formalized Quality Management System (QMS) and poor communication, jeopardizing a $1 billion military contract for ballistics protection, and threatening a significant loss.
Actions
Over 12 months, MetaExpert Brian formalized and implemented a QMS, aligned the ERP system, developed, and nurtured relationships with government officials, and ensured contract compliance to restore confidence in fulfilling the contract requirements.
Results
- Contract saved
- Added 27% more units (6600 units in total) to the initial 5200-unit contract, with an additional 1400-unit contract, saving over $700M in potential losses.
- Praised by DCMA: Directly credited for relationship-building efforts with the government, leading to these additional contract units.
Return on Investment
Achieved $700M in cost savings/avoidance by retaining and expanding the contract, delivering 6600 units across both contracts within 12 months.
Conclusion
Brian’s expertise in QMS development, relationship building, communication, and contract compliance was pivotal in salvaging and expanding the government contract, preventing a potential loss of $700M.
Project Details
Contract Length: 12 months (originally 6 months as a contract, later extended to full-time)
MetaExpert skills needed:
- Quality Management System Development
- Relationship Building and Communication with Government Authorities
- Contract Compliance and ERP Alignment
- Training and Awareness Program Implementation